eoc week 1: Great Customer Service

I believe that great customer service can make or break a business. If they have good customer service you will always want to come back. If the service was bad then one, you won’t come back and two, you will start to tell people that it’s not a good place to go to and that the service was bad. So not only are they losing you but you are ruining their any customers for them later on. a very good evample of good customer service is Zappos. Zappos CEO, Tony Hsieh , “Our whole goal at Zappos is for the Zappos brand to be about the very best customer service and customer experience.” page 3 of the textbook.